In This Issue:

XI R2 Migration Toolkit - Limited Usage Program

Webinar - APOS BI Tools Overview

Case Study

User Group Participation

APOS Solutions News is published approximately once a month, to share information about how APOS BI Tools and services are extending the Business Objects platform for companies like yours. If you don’t want to receive future newsletters or would like to add someone else to our email list, visit here.

If you'd like a colleague to review this newsletter online, simply forward them this link . . .

http://www.apos.com/Company/SolutionsNewsletter/APOS Solutions News 02-2007.htm?source=nl

Webinar - Tue, Feb 13 or Wed, Feb 28

The main purpose of these webinars is to provide high level information to help you better assess the range of current solutions available. Learn how APOS BI Tools can help you leverage and extend the value of your business intelligence investment.

Case Study - Sibley General Hospital  *Cool customer

"The systemic issues were resolved and a huge amount of manual processing has been removed. I can see a huge benefit to any organization using Bursting Manger. It automates the process," …Gordana Smith IT Specialist Sibley Hospital

APOS BI Tools Used:
APOS Bursting Manager for BusinessObjects XI R2

Background:
Sibley is a non-profit, full service 328 bed acute care community hospital serving the Washington, DC area. Their campus is also home to their assisted living residence, Grand Oaks and The Sibley Renaissance which houses their Center for Rehabilitation Medicine, Sibley Senior Services, skilled nursing care and a residential Alzheimer’s unit.

Challenge:
Sibley hospital’s primary focus is delivering patient care. The main focus of the IT department is to support all departments in accomplishing this goal. The finance department had previously distributed the budget reports using an internally developed visual basic software program. Now the IT department was looking for an easy way to distribute crystal report budget reports to multiple people in 118 departments. This was not possible with BusinessObjects Enterprise alone. Sibley Hospital turned to APOS to accomplish this.

Solution:
With the purchase of Bursting Manager, Sibley Hospital is able to distribute their budget reports to all the departments by email. Bursting Manager is also helping them with performance measures. It is being used to distribute monthly reports generated to show who is compliant with up to date training and performance requirements. "The systemic issues were resolved and a huge amount of manual processing has been removed. I can see a huge benefit to any organization using Bursting Manger. It automates the process," said Gordana Smith, It Specialist.

Visit here to view this case study in full and other APOS case studies.

User Group Participation *Getting the message out

APOS often provides a speaker for regional Business Objects user groups throughout North America, presenting this topic:

 "Extending BusinessObjects XI Without Custom Programming"

If your local users group would like to request a speaker for one of your upcoming meetings, please contact us at apos@apos.com.

We're scheduled to participate in these user groups in the near future:

Pre-Emptive Support

In an effort to improve the experience of customers downloading evaluation versions of APOS BI Tools, our support team has recently introduced a more proactive support approach. Shortly after you download APOS software, a member of the APOS support team will contact you to see if you require any assistance. The purpose of this call is purely to provide technical guidance and support through any challenges or questions that you may be having.

Will Daylight Saving Time affect APOS BI Tools?

Recently, a lot of our customers have been asking how Daylight Saving Time will affect their APOS BI Tools. Here's some information from our support Knowledgebase:

No updates are required specifically for the APOS BI Tools, however the following operating system and Business Objects updates are required:

• 2007 Time Zone Change for Microsoft Windows operating systems
• DST patch for BusinessObjects Enterprise, Crystal Enterprise, Crystal Reports, Data Integrator

Self-Service Support Portal for APOS BI Tools

Did you know we offer a self-service technical support portal? We do - it's provided exclusively for registered customers currently utilizing or evaluating APOS BI Tools. Simply e-mail support@apos.com and request a portal password, you will then receive your password by email.

Using this support portal you can:

• search the APOS knowledgebase for technical solutions
• see a list of the most popular technical solutions
• review release notes on all products
• make enhancement requests
• create a technical support call
• review status of any outstanding calls
• attach a file to a current case
• view history of your support calls

Email Notification of APOS BI Tool Updates

Receive an email every time an updated version of your favorite APOS BI Tool is released. Visit here to enter your email address and we'll email you any time we post an update. The details of all updates are available in our solutions knowledgebase - see above.

APOS BI Tools are supported by our terrific support team, but you can also get valuable support information on-line through our support knowledgebase.

To register and access the knowledgebase, simply e-mail support@apos.com and request a portal password. You will then receive your password by email, to allow access to the knowledgebase and on-line support.

We've added some new information about how APOS BI Tools address many needs of varying types for Business Objects customers. To help you better assess the business benefits of our various offerings as expressed by our other customers, we've organized them into four groups:

Instance Administration and Scheduling

City of Troy Testimonial - Recorded Webinar

RealTime Monitor - powerful SNMP monitoring & control of servers, with alerts

KPI - metadata for analysis - who's viewing which reports, license analysis, server activity monitoring, etc

RunTime Manager - set availability time windows for Job Servers, Page Servers, etc.

Bursting Manager - burst a large instance into small ones, burst one report to many

Report Package Booster - consolidate reports to password protected pdf/xls and distribute

AddressBook Gateway - integrate Outlook/Exchange with ePortfolio/InfoView 'schedule to email'

Processing Extension RAD - fast track processing extension development

Dynamic Parameters - SQL-based, user-specific pick lists, cascading parameters

Distribution Server - email link, email content, failure notification, distribute on alert

Subscription Manager - allow users to manage their own report subscription