Frequently Asked Questions

Some common questions and their answers

BI Tools Sales and Pricing Questions

How much do the BI Tools cost?
For detailed pricing information, please submit a request through the Pricing Inquiry page.

What is the Annual Software Maintenance Policy?
Software maintenance provides Technical Support and new versions, and is provided for the first year with the original licensing fee. The future annual software maintenance fee is based on 20% of license fee. If maintenance is not in force, an upgrade from a previous version is 50% of the current list price at time of upgrade.

What types of licensing are available?
APOS BI Tools are licensed by Processor, Concurrent User or Named User - and APOS BI Tools licensing must match your BusinessObjects XI licensing.

Client components of APOS BI Tools may be installed on as many desktops as you wish. Only production systems require licensing; there is no charge for development, QA or backup systems.

Professional Services Questions

Do you do custom report development?
Yes! Our experienced report developers can assist in your environment or act as a remote report development team for your business. For more details, please review the Custom Report Development section of our website.

Do you sell Business Objects products?
Yes, we license Crystal Reports and BusinessObjects XI, please fill out a Sales Inquiry form and we will get in touch with you shortly.

How can APOS help implement BusinessObjects XI?
The APOS Professional Services Team offers a number of options to assist your implementation. Please review the Enterprise BI Systems Consulting section of our website to start.

What custom development and functionality options are available?
Our development team can customize your BusinessObjects XI system to meet your needs, or if appropriate, we can modify one of our existing BI Tools to help solve your problems. Our Custom Development section is a great place to begin.

Can you help with Universes and ETL?
Yes, our experienced Business Intelligence Experts can help create unique Universes and develop ETL processes as needed. We can help build on the strong foundations you've created or work with you to assess your needs and create an entirely custom solution just for you.

Technical Support Questions

What are the current support options available?
APOS is proud of the calibre of support provided for APOS BI Tools. For complete information, visit here.