Tuesday, May 11, 2021

APOS Customer Success – AGC Glass Europe

AGC Glass Europe produces, processes and distributes flat glass for the construction industry (external glazing and interior decoration), the automotive industry (OEM and replacement glass) and various other sectors (transport, solar power and high-tech applications). It is the European branch of AGC, the world’s leading producer of flat glass. It has over 100 sites throughout Europe, from Spain to Russia, and employs around 15,500 employees.

Challenge

AGC’s ability to supply its market efficiently is dependent on the timely return of the reusable racks they use to ship their products. These racks are highly specialized and costly to produce, and AGC must optimize their use to prevent delivery delays. AGC uses SAP BusinessObjects as their BI and reporting engine. They needed to automate the bulk sending of personalized email messages from SAP BusinessObjects to encourage the timely return of these racks.

AGC Glass Europe – APOS Publisher

• Personalized Bursting
  AGC uses APOS Publisher’s report bursting capabilities to personalize reports for customers, ensuring each recipient gets specific and accurate information.
• Timely Notifications
  AGC uses APOS Publisher to notify customers that timely actions are required on their part to fulfill the terms of their sales contracts.
• Efficiency and Lower Costs
  AGC uses APOS Publisher’s bursting capabilities to improve the efficiency of report distribution, allowing them to meet their service level agreements, while saving time and lowering costs.

Feedback

“Every morning, APOS Publisher bursts thousands of personalized emails to our customers, providing a vital means of tracking our glass racks across Europe and encouraging their timely return. We have been using APOS solutions for more than 10 years and we have been very satisfied with the way APOS Publisher has evolved smoothly with every upgrade of our SAP BusinessObjects deployment.”

Alain Vanhaeght, IT Process Owner Processed Glass Commercial & Logistics, AGC Glass Europe